Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Sizing is carried out from shoulder width first rather than from chest measurement, because the shoulder seam sets the armhole, sleeve head and hang of the front and cannot be altered after manufacture, and fit samples are supplied in each applicable block — including separate men’s and women’s blocks for mixed teams — before a programme is sized; the construction of every jacket is named explicitly on the quote as fused, half canvas or full canvas, and where a fused construction is proposed for a programme with a frequent cleaning schedule the risk of adhesive failure and visible rippling is stated in advance; pattern blocks, maker, cloth references, trim and badge artwork and individual measurement records are held against the customer’s account so that reorders are quoted against that record rather than re-briefed, and where an exact cloth or braid match cannot be achieved on a repeat this is confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.